BGA Member: $0
SCAA Member: $10
Non Member: $20
Presented by: Ric Rhinehart
Who should attend this course: Baristas (all experience levels), retailers, & multi-faceted coffee professionals.
Course Description: “Great food, lousy service”, the old saw goes. In reality, this is a description of a business doomed to fail. So what is great service, and how do we provide it to our customers? What specific customer service issues are most relevant to baristas and to the coffee industry? This one-hour session is dedicated to identifying, discussing, and equipping attendees with strategies for providing excellent customer service in the coffee industry.
Attendees can expect to complete the course with a improved skills in:
· How to develop a service oriented culture in the workplace
· Customer perspectives and how they should shape business interactions
· How to internalize service and solidify positive behavior patterns that elevate a customer’s experience
Invest in success by enrolling in this certification course today: